Returns & Exchanges

At The Moon Studio, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original, unused condition. If your order doesn't meet your expectations, our streamlined process makes returning or exchanging your items simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and a copy of your packing slip is included inside.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our studio team inspects your return, we will process your refund to your original payment method within 5-7 business days.